How can we help?

Order by 3 pm (Korea time) on a weekday and we ship the same day; most of Korea receives it the next day. Orders placed after 3 pm on Friday or at the weekend ship on Monday.

One price whatever your order weighs, shown below. Your cart and checkout always show the exact amount before you order.

Yes. Jeju and the other islands usually take 2–3 business days and have their own fee. Jeju orders placed on a Friday ship the following week, so fresh food doesn't wait in transit over the weekend.

We pack them in insulated boxes with ice packs, so they arrive cold.

Once your order ships, its tracking number appears in My orders. If a parcel is late, call or write to us and we'll check.

Most customers pay by bank transfer: after you place the order you see our account number and the exact amount to send. Where card payment is offered, you can choose it at checkout.

Send exactly the amount shown and write your order number as the transfer memo. That's how we match your payment to your order quickly.

When your transfer arrives we confirm it and the order shows “Payment confirmed” in My orders. We pack an order once it is paid.

Only your phone number: we text you a 6-digit code and you're in. Your first login creates the account, with no password to remember.

Yes, until we start packing it. In My orders you can cancel it yourself while it says “Order placed” or “Payment confirmed”, paid or not; if you already paid, we refund it. Once it is being prepared or on its way, it can no longer be cancelled.

Tell us within 24 hours with your order number and a photo. We'll replace the item or refund it; approved refunds are made within 5–7 business days.